Privacy Policy

1. Information We Collect

We collect information to provide high-performance engineering services, respond to project scoping requests, and improve our digital platforms.

A. Information You Provide Voluntarily

• Contact & Scoping Data: Full name, professional email address, phone number, company name, project goals, and estimated budget provided via our contact form or assessment quizzes.
• Strategy Call Bookings: Timezone and calendar scheduling preferences provided when booking consultations via integrated tools (e.g., Calendly).
• Engineering Credentials: Codebase access tokens, API credentials, or database connection strings provided under NDA for sprint execution.

B. Information Collected Automatically

When navigating sylve.com, server logs and edge networks automatically gather standard technical telemetry, including your IP address, browser type, operating system, referring URL, and page performance metrics.

2. How We Use Your Information

Sylve uses collected data exclusively for business and engineering operations:

3. Service Providers & Third Parties

We do not monetize or trade personal data. We only share information with trusted third-party cloud infrastructure providers strictly required for hosting, analytics, and booking:

• Hosting & Edge Delivery: Vercel (Edge CDN & Serverless asset hosting).
• Calendar Scheduling: Calendly (1:1 Strategy meeting coordination).
• Error Telemetry: Sentry (Production exception & performance monitoring).

Each third-party infrastructure partner operates under strict confidentiality obligations and complies with global data protection standards (GDPR, CCPA, SOC2).

4. Data Storage & Security Protocols

We implement robust technical and organizational security measures to protect data against unauthorized access, loss, or alteration:

• All website traffic is encrypted in transit via TLS 1.3 protocols.
• Client credentials and API tokens are stored using AES-256 encryption or secure environment vaults.
• Internal development access is restricted via strict Multi-Factor Authentication (MFA) and least-privilege policies.

5. Data Retention Schedule

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, complete active Statement of Work agreements, or satisfy statutory tax and legal requirements.

Upon conclusion of an engineering engagement or receipt of a verified deletion request, client access tokens and temporary project staging data are securely purged within 30 calendar days.

6. Cookies & Telemetry

Sylve uses essential session cookies to enable core website navigation and security features. We do not use cross-site tracking cookies or intrusive advertising pixels.

You can configure your web browser to block or alert you about cookies, but some core site features may function with reduced speed or convenience.

7. Your Rights (GDPR & CCPA)

Depending on your legal residence, you hold specific statutory rights regarding your personal data:

• Right to Access: Request a copy of all personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Erasure ("Right to be Forgotten"): Request complete deletion of your personal records.
• Right to Data Portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, contact our privacy team at contact@sylve.com. We respond to all verified requests within 30 days.

8. Global Edge Data Transfers

Sylve operates globally, leveraging high-speed edge CDN nodes to serve website assets. When data is transferred across international borders, we ensure adequate data protection safeguards (such as Standard Contractual Clauses) are maintained.

9. Children's Privacy

Sylve's services are intended solely for business professionals and individuals aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age.

10. Contact & Privacy Desk

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our privacy desk: